The Kit Lab (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, place orders, create an account, submit enquiries, or interact with our services.
We process personal information in accordance with:
This Privacy Policy applies to customers throughout England, Scotland, Wales and Northern Ireland.
For any privacy-related enquiries, please contact us using the details above.
We may collect the following personal information:
Identity Information
Contact Information
Order Information
Technical Information
Marketing Information
We collect information when you:
Information may also be collected automatically through cookies and website analytics tools.
We use your information to:
Fulfil Orders
Manage Club Stores
Improve Our Services
Marketing
Where consent has been provided, we may send:
You may unsubscribe at any time
We process personal data under one or more of the following legal bases:
Contractual Necessity
To fulfil orders and provide our services.
Legitimate Interests
To improve our business operations, prevent fraud
and provide customer support.
Legal Obligations
To comply with tax, accounting and regulatory
requirements.
Consent
For marketing communications and certain cookies.
The Kit Lab does not store full payment card details.
Payments are processed securely through approved third-party payment providers.
These providers process payment information in accordance with their own privacy policies and security standards.
We may share personal information with trusted third parties where necessary, including:
We do not sell personal information to third parties.
Where The Kit Lab operates an online store for a club, team or organisation:
Where service providers process information outside the United Kingdom, we will ensure appropriate safeguards are in place to protect personal information in accordance with applicable data protection laws.
We retain personal information only for as long as necessary to:
Order and financial records may be retained for up to seven years to comply with legal and tax requirements.
Under UK GDPR, you may have the right to:
Requests may be submitted using the contact details provided in this policy.
We take appropriate technical and organisational measures to protect personal information against:
However, no internet-based service can be guaranteed to be completely secure.
Our website uses cookies and similar technologies.Further information is available in our Cookie Policy.
Our services are not directed at children under the age of 13.
We do not knowingly collect personal information from children without appropriate parental or guardian involvement where required.
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated effective date.
If you have concerns regarding how we process your personal information, please contact us first.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Telephone: 0303 123 1113
The Kit Lab
Email: sales@thekitlab.net
Website: www.thekitlab.net
Have a question about The Kit Lab? Let's talk.
Whether you want to understand pricing, clothing options, printing, or how our dedicated merchandise stores work, send us a message and we’ll be happy to help.
